Refund Policy for Reservations at Respite Ranch and Camp Civitan:

At Civitan Foundation, Inc., we strive to ensure a positive and fulfilling experience for all individuals and families participating in our Respite Ranch and Camp Civitan programs. We understand that circumstances may change, and in the event that a member or their family/guardian is unhappy with their experience or needs to cancel an unused reservation, we offer a refund according to the following policy:

1. Refund Eligibility:

· Refunds are eligible for unused reservations made for stays at Respite Ranch and Camp Civitan. · Refund requests must be made within 24 hours of the scheduled start date of the reservation.

2. Refund Process:

· Refund requests should be submitted in writing via email to info@campcivitan.org or by contacting our administrative office at 602-953-2944 · The request must include the name of the member, reservation details, and the reason for the refund request.

3. Refund Method:

· Refunds will be issued using the original mode of payment used during the reservation process. This includes reservations made through the UltraCamp portal, credit card payments, or check payments. · Please allow 5-8 business days for the refund to be processed and reflected in the original payment method.

4. Refund Criteria:

· Refunds will be granted if a member or their family/guardian expresses dissatisfaction with their experience at Respite Ranch or Camp Civitan. · Unused reservations canceled within the specified time frame will be eligible for a full refund.

5. Exceptions:

· Refunds may not be applicable for reservations canceled outside the specified time frame or for stays that have already commenced. · In cases of extenuating circumstances or emergencies, we encourage direct communication with our team to discuss available options. At Civitan Foundation, we are committed to ensuring the best possible experience for our members and their families. Our refund policy aims to provide flexibility and understanding in situations where a refund is warranted due to legitimate reasons. If you have any questions or need further clarification regarding our refund policy, please don't hesitate to reach out to our administrative office. Your satisfaction and the well-being of our members are our top priorities. Sincerely, Civitan Foundation, Inc. Headquarters: 12635 N 42nd Street, Phoenix, Arizona 85032 Website: CivitanFoundationAZ.org Phone: 602-953-2944